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Accurately
transcribing patient information is the core of our
business model. Bringing best practices in total quality
management from a number of different industries,
Pinnacle Outlook Services is setting
new standards of excellence in medical transcription.
For many of our current customers, accuracy
levels approach 99.9 %, and we
guarantee a minimum accuracy level of
99 %- or it’s
free.
How do we obtain such
high quality?
At Pinnacle Outlook Services,
principles of total quality management are ingrained in
all aspects of transcribing patient information. For
example, Pinnacle implements a 3-tier quality control
process (see figure below). After each
medical transcriber (MT) completes his/her work, an
editor checks each document for mistakes and errors.
Once the editor has approved the file, then a proofer,
a person with a medical background, evaluates the file.
Once the proofer approves the file, it is sent to the
physician. After the transcriptions are sent to the
physician, our team no longer
has access to these files
Other quality principles that lead to outstanding accuracy
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100% of
all medical transcriptions go through quality control!
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Once a new customer is
accepted, a dedicated team of MTs, editors, and proofers
will transcribe for the same physician
each and every day. Employing this method, MTs get
familiarity and expertise with individual physician
styles and procedures.
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Constant
feedback (dotted lines above) between MTs, editors,
proofers, and physicians allows our dedicated team to
learn from errors, never making the same mistake twice!
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Each patient
file is checked by “artificial intelligence” software to
ensure accuracy and to identify errors.
100% of all medical transcriptions go through our 3-tier quality control process.
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